Refund Policy

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At Unacceptable Wear, we want you to love your purchase. Because each item is made and packaged with care, we only offer refunds for items that arrive damaged or defective.

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Damaged or Defective Items

If your order arrives damaged, please contact us within 7 days of delivery with the following:

• Clear photos or a video showing the damage

• Your order number

• A brief description of the issue

Once we review the evidence, our team will determine whether the item qualifies for a refund.

Refunds are issued only after approval.

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Refund Conditions

• Refunds are not guaranteed and are approved case-by-case based on the provided evidence.

• If a return is required, the customer is responsible for shipping the item back to us.

• We do not accept returns or refunds for wrong size, change of mind, or normal wear and tear.

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Shipping Regions

At this time, we only ship within Canada and the United States.

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Need Help?

For any concerns, email us at unacceptablewear@gmail.com and we will assist you as quickly as possible.